Mein PrestaShop zeigt eine weiße Seite. Was kann ich tun?

Eine weiße Seite deutet meist auf einen PHP-Fehler hin, etwa nach einem Update oder bei zu wenig Arbeitsspeicher. Ändern Sie möglichst nichts weiter und melden Sie sich bei uns, damit die Fehlermeldung für die Analyse erhalten bleibt.

Kunden können nicht mehr bezahlen. Wie schnell helfen Sie?

Ein gestörter Checkout kostet jede Stunde Umsatz. Solche Fälle behandeln wir mit Vorrang und melden uns in der Regel innerhalb von 60 Minuten mit einer ersten Einschätzung.

Was sind typische Ursachen für Fehler im Shop?

Häufig sind es Modul-Konflikte nach Updates, veraltete Overrides, ein voller Cache, geänderte PHP-Versionen beim Hoster oder fehlerhafte Einstellungen bei Versand und Steuern.

Beheben Sie nur das Symptom oder die Ursache?

Wir suchen die Ursache. Erst wenn klar ist, warum der Fehler aufgetreten ist, lässt sich verhindern, dass er nach dem nächsten Update wiederkommt.

PrestaShop problem solving

You run a PrestaShop shop, but something doesn't seem to be working? Whether it's small bugs or bigger problems – “Die Nervenretter” are here to help you!

Request without obligation +49 8161 24 19 059

Experts for companies in Germany, Austria and Switzerland
24h emergency help and support
Invoice only after all work has been completed
Free consultation

As a professional support service provider, we offer you fast and reliable solutions for all problems that might occur on your PrestaShop website. From fixing errors and bugs to solving performance problems – we make sure your shop runs smoothly again.

5.0
1,161 reviews on Google and ProvenExpert

“Super-fast response and rescue of four infected WordPress installations. We also received lots of tips for improvement. I can recommend Die Nervenretter without reservation!”

Harald Krause · Google

Enquire now

Nervenretter · problem solvingExample

PHP Fatal errorAllowed memory size exhaustedopenMemory limit adjusted

500 Internal Server Errorcheckout · module conflictopenModule updated

WarningWhite page after updateopenCache cleared, override corrected

Cause found, not just the symptom fixed

After the update the shopping cart is acting up.

Thanks, we'll take a look right away.

Cause found, fixed price coming by email.

PrestaShop · problem solving

Here are three reasons why you should choose “Die Nervenretter” when you have problems

Speed: we know how important it is for problems to be fixed as quickly as possible. That's why we do everything we can to respond to your requests quickly and reliably and to make sure your shop works as it should again.
Experience: our team has extensive knowledge and experience with PrestaShop websites. We know all the functions and possibilities of this e-commerce system and know exactly how to solve problems. So you can rely on us to find the right solution to your problem.
Customer satisfaction: for us, your satisfaction with the solution comes first. That's why we do everything we can to handle your requests quickly and reliably and to offer you the smoothest possible solution. Until your shop is running again, we stand by you with advice and practical help – and only stop when you are completely satisfied.

Do you need help?

So if you have problems with your PrestaShop shop, don't hesitate to contact us. We look forward to helping you fix errors and bugs and getting your shop running smoothly again. With “Die Nervenretter” at your side, you can be sure your shop is in the best hands.

Frequently asked questions about problems with PrestaShop

All questions and answers

My PrestaShop shows a white page. What can I do?

A white page usually indicates a PHP error, for example after an update or when there is too little memory. If possible, don't change anything else and get in touch with us, so that the error message is preserved for the analysis.

Customers can no longer pay. How quickly do you help?

A broken checkout costs revenue every hour. We treat such cases with priority and usually get back to you within 60 minutes with an initial assessment.

What are typical causes of errors in the shop?

Often it's module conflicts after updates, outdated overrides, a full cache, changed PHP versions at the host or incorrect shipping and tax settings.

Do you just fix the symptom or the cause?

We look for the cause. Only once it is clear why the error occurred can you prevent it from coming back after the next update.

Save your nerves and enquire without obligation

Use the contact form, call us or send an email to info@nervenretter.com. Response including a quote usually within 60 minutes.