Immediate help for hacked websites since 2014
Malware, redirects, browser warnings or a host suspension: these are typical signs of a compromised WordPress installation. We analyse the point of entry, remove malicious code from files and database, close the gap and bring your website back online securely.
No payment in advance. Payment only after the clean-up has been completed successfully.
Specialised since 2014 · 4,500+ customers served · Germany · Austria · Switzerland
Symptom check
Google or browser warning
Your website is on Google's blacklist. Visitors see a red warning page and leave immediately. Every hour without a clean-up costs traffic and trust.
Sounds familiar? Call now: +49 8161 24 19 059WordPress redirects visitors
Visitors are redirected to spam or phishing sites, often only on mobile devices or for users without a cookie. Many operators are not the first to notice this themselves.
Sounds familiar? Call now: +49 8161 24 19 059Host suspends your WordPress account
Your host has detected malware and restricted or suspended the account. A clear signal: there is active malicious code on the server that endangers other systems.
Sounds familiar? Call now: +49 8161 24 19 059Unknown admins in WordPress
Admin accounts appear in the backend that you didn't create. A typical sign of an active backdoor: the attacker has secured permanent access.
Sounds familiar? Call now: +49 8161 24 19 059Spam sent via your domain
Mass emails are sent via the server without your knowledge. Your domain ends up on blacklists, which affects all outgoing emails from your company.
Sounds familiar? Call now: +49 8161 24 19 059Strange behaviour in the backend
The system loads unusually slowly, the login behaves strangely, or you see content you didn't create. Often the first signs before a hack becomes fully visible.
Sounds familiar? Call now: +49 8161 24 19 059WordPress clean-up: what we do in an emergency
We don't just treat symptoms. The goal is a complete WordPress clean-up, a traceable cause and a WordPress system that is significantly more resilient afterwards than before.
We systematically check how the attack was possible – outdated plugins, weak passwords, insecure themes or weaknesses in the hosting. Only once we know the cause does the clean-up begin.
Malicious code isn't only in PHP files – it sits deep in the database: in posts, widgets, the wp_options table. We clean both thoroughly and remove all redirects, injections and spam entries.
This is the most critical part of the clean-up. Attackers almost always create hidden access points – as a PHP shell in an upload folder, as encrypted code in a theme or as an injected WP-Cron job. We search for them and close them systematically.
Unknown admin accounts are removed, secure passwords set, file permissions corrected. We review the entire configuration and make sure no further compromised access remains.
After the clean-up comes the hardening: firewall configuration, security headers, current updates and, where sensible, a monitoring plugin. You receive clear feedback – what was in there, what was done, what you should do next.
If your website is on Google's Safe Browsing list, we request the review and delisting after the clean-up. This step is crucial so that your site is reachable again and accessible to customers.
Hacks hit everyone – from sole traders to medium-sized businesses. No case is too small or too complex.
Attack surfaces
WordPress is the most widely used CMS in the world and that is exactly why it is a favourite target. We know the common attack patterns and where malicious code typically hides.
Attack via: plugins
Outdated WordPress plugins
The most common entry point: known vulnerabilities in plugins that haven't been updated. Attackers automatically scan the web for vulnerable installations.
Attack via: theme
WordPress theme exploits
Outdated or poorly maintained themes throw the doors wide open for attackers. Particularly dangerous: inactive themes still lying around in the system.
Attack via: login
WordPress admin brute force
Automated attacks on the login page, with thousands of password combinations per minute. Weak credentials are cracked within minutes this way.
Attack via: files
PHP backdoors
Once inside, the attacker places hidden PHP files in upload or theme folders as a permanent entry point that a password change doesn't close.
Attack via: database
Database injections
Malicious code ends up directly in the database, in posts, options or widgets. It only becomes visible when it is executed: as a redirect, spam link or hidden script.
Attack via: content
Spam injections
Attackers insert thousands of spam pages into your installation, visible to search engines but initially not to you. The Google ranking suffers massively.
Why us
“Error found quickly after our website had been unreachable for months.”
Process
No ticket system, no waiting loop. Four clear steps from your enquiry to a secured WordPress installation.
Step 1
You send us the URL or call us directly. In acute cases we prioritise the initial assessment; we don't need a complete error analysis in advance.
Step 2
What is affected? Which files, which database tables? Which access points need to be secured first? You get an honest assessment.
Step 3
We remove malicious code from files and database, close backdoors, repair affected areas and stabilise the installation.
Step 4
We secure the installation against renewed attacks and give clear recommendations on what you can do yourself.
From our security archive
The latest alerts for WordPress:
All WordPress alerts1,161 reviews on Google and ProvenExpert
“Die Nervenretter really live up to their name! So far all my problems have been solved, and at lightning speed.”
Andrea Alms · Google“Our WordPress site was perfectly optimised, the performance is now considerably better. Super fast reaction to the first enquiry, quick cost estimate, reliable and professional execution. TOP!”
Harald Krause · Google“Really great, fast and competent service.”
E. · ProvenExpertYes, exactly these emergencies are among our most common enquiries. If your website is unreachable, shows warnings or your host has reported malware, we first prioritise containment and a structured analysis. This is followed by the clean-up and coordinated reactivation by the host.
Ideally the URL, a short description and, if available, access to the WordPress backend, hosting, FTP or SSH. If you don't have everything, that's no problem. Even with limited access, a lot can often be assessed.
That depends on the scope. Many cases with a single installation and a known attack pattern can be assessed and cleaned within one working day. More complex infections with several backdoors or blacklist entries take longer. You get a realistic assessment as early as possible.
You don't just get a bare “all done” message, but clear, traceable feedback: what did we find? What was cleaned? Which gap was closed? What do we recommend as next steps?
Yes. We clean WordPress, WooCommerce shops, Joomla, subdomains and multiple installations. If several websites share one hosting package, we take that into account directly in the analysis.
After the initial assessment, we give you a clear price before we start. Clean-up and hardening are itemised transparently. You only pay after successful work. No payment in advance, no risk.
Mostly plugins that haven't been updated for a long time or whose development has been discontinued, such as slider, form or page builder extensions. You can see which extensions are currently being actively attacked, updated daily, in our security archive.
Scanners find known patterns, but often miss hidden backdoors, manipulated database entries or scheduled tasks that recreate the malicious code. That's why we also check manually and close the cause, not just the symptom.
In most cases, no. We replace core files with clean originals, check plugins and themes individually and clean the database. A rebuild is only necessary if the installation is badly outdated or can no longer be maintained.
Posts, pages, media and WooCommerce orders are preserved. We create a backup before every intervention so that nothing is lost.
Regular updates, few and well-maintained plugins, strong passwords with two-factor login and monitoring that reports changes to files. On request, we take care of this permanently as part of our WordPress maintenance.
That is a typical spam injection: the attacker generates pages that only search engines see. We remove the cause, let the spam addresses expire cleanly and help with the clean-up in Google Search Console.
Briefly describe what happened. Helpful: admin access, the email from your host, a screenshot of the warning. If it's urgent, call us directly.
Free website check
Security, data protection (Google Fonts, cookies), email protection (SPF/DMARC) and technology – checked from the outside in seconds, without any login.
Check for free nowWebsite hacked
Remove malware, close the entry point, lift the Google warning. By hand, with follow-up checks.
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Support, maintenance and WooCommerce for business websites.
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