My online shop has just been hacked and is offline. What should I do now?
Don't hesitate. Every minute offline means losses. Contact us immediately via chat or the form to start the express service.
How quickly can you respond?
We start immediately after you contact us. With acute threats, two programmers often work in parallel. As a rule, the solution is ready within 24 to 48 hours of receiving the access data.
How do you make sure the hacker doesn't get straight back in?
The focus is on removing the entry points. We identify the exact gap and permanently eliminate all access routes and backdoors.
Why is maintenance so important after a hack?
99% of all hacks come down to missing updates, outdated plugins or insecure login details. Regular maintenance closes these entry points and protects against GDPR breaches.
Do you also offer long-term solutions?
Yes. With a maintenance contract, your system (plugins, themes, core software) is checked and updated regularly, so that the emergency remains a one-off exception.
What role does the GDPR play with a hacked shop?
A hacked shop almost always means that hackers had access to customer data. That is a high risk and a potential GDPR breach. Clean-up and subsequent maintenance minimise this risk.
How can I tell whether payment data is being skimmed in the shop?
Common signs are a changed payment form, unknown JavaScript in the checkout or complaints from customers about card fraud. Such skimming attacks are often invisible, which is why we check the checkout specifically.
Do I have to inform my customers about the hack?
If personal data could be affected, a report to the data protection authority and to customers may be necessary. We provide the technical documentation you need for this; the legal assessment is up to your data protection officer.
Which shop systems do you clean up?
WooCommerce, PrestaShop, VirtueMart and other PHP-based shops. What matters is access to the server and database; the system itself is secondary for us.
Can my shop keep selling during the clean-up?
That depends on the infection. If the checkout has been manipulated, we recommend a short maintenance page to protect customers. With less harmful infections, we clean up during live operation.
My payment provider has blocked the account. Can you help with that?
Yes. After the clean-up, you receive proof of the measures taken from us, which you can present to the payment provider to get the account reactivated.
How do I protect the shop permanently against new attacks?
With regular updates of the shop, modules and theme, a firewall, monitoring of the checkout and clean access credentials. Our maintenance package covers exactly that.
