How quickly can you start the cleanup?
Immediately! Time is the most critical factor. We start immediately after receiving the problem description and the login details, even outside normal business hours.
How much does cleaning my hacked Joomla site cost?
The costs depend on the extent of the damage and the complexity of the infection. After an initial analysis, you receive a transparent, fair fixed-price quote. There are no hidden costs.
What is hijacking?
With hijacking, another page opens in the background alongside your website and tries to infect visitors with malware. Infected computers can infect other computers as so-called zombies. Urgent action is required.
Malicious code found: how did the intruder get into my system?
Vulnerabilities in outdated Joomla versions, templates and plugins are often abused as an entry point. Automated hacking tools try out passwords for admin or FTP access. Or a Trojan on your computer records your input as a keylogger.
Joomla website hacked. Help! What can I do now?
Stay calm but act quickly. The sooner you contact us, the sooner we can avert damage and bring your website back online, cleaned.
Do I have to change my passwords after the hack?
Absolutely! Immediately change all passwords for the Joomla admin, FTP, database and email accounts. We help you secure them again.
Is my website 100% secure after the cleanup?
Permanent one hundred percent security cannot be guaranteed for any CMS. Through thorough cleanup, closed entry points and new security precautions, we minimise the risk as far as possible. In addition, our quality guarantee covers a free follow-up cleanup.
Do I have to use Nervenretter maintenance?
No, maintenance is optional, but strongly recommended. Outdated software is the main cause of hacks; regular updates and checks protect your system in the long term.
Why Die Nervenretter?
Over 250 customers on ProvenExpert have given us an average of 5/5 points and a 100 percent recommendation rate. We don't promise quality work in just hours and don't rely on freely available plugins, but on our own refined procedures.
Which Joomla versions are particularly at risk?
Installations that no longer receive security updates, i.e. older versions before Joomla 4, are particularly affected. Current versions are also attacked if extensions are outdated.
Can you also clean VirtueMart shops after a hack?
Yes. With shops in particular, we also check order and payment processes so that no customer data is stolen and the checkout works reliably again afterwards.
What do I do if I no longer have access to the Joomla backend?
This is common with hacks, because attackers change passwords or create their own administrators. We securely regain access via the hosting or the database and remove foreign accounts.
Is an update to Joomla 5 worthwhile after the hack?
Often yes, because older versions without security updates remain a permanent risk. We check beforehand which extensions and templates are compatible and plan the upgrade so that your site remains accessible throughout.
How long does a Google warning remain after the Joomla cleanup?
After our review request, Google usually removes the warning within a few days. The prerequisite is that no more malicious code is found, which is why we clean up completely before submitting the request.
Which Joomla extensions should I remove after a hack?
Everything that is no longer needed or no longer receives updates. Every unused extension is a potential gap. We give you a clear list of recommendations.
