Online shops with consumer customers need an electronic withdrawal function. For this, we build an update-proof WooCommerce solution as a plugin: button, withdrawal flow, email confirmation, logging and technical function test.
How it works in the shop
Our focus: technical implementation. Legal texts such as the withdrawal policy, terms and conditions and privacy policy must be maintained by your legal adviser or your legal texts provider.
Status: obligation in force
The deadline of 19 June 2026 has been reached. What counts now is a working technical solution.
Law: § 356a BGB (German Civil Code)
Electronic withdrawal function for distance contracts concluded online.
Price: €390 net
Fixed price for standard WooCommerce shops, no subscription and no hidden follow-up costs.
Special cases: €85/h net
Custom checkout, multilingual setup, multisite or special logic charged by effort.
Many shops are currently thinking of a simple footer link. That's exactly what is too little. What's needed is a technical withdrawal function that guides the customer through the withdrawal, transmits the declaration and triggers a confirmation.
The implementation must be easy for customers to find, work without unnecessary hurdles and document the withdrawal properly.
We don't sell legal advice, but a clean technical WooCommerce implementation. This protects us and your customers from false expectations.
“Really great, fast and competent service.”
The quick check is not a substitute for legal advice, but helps with the initial technical assessment for typical WooCommerce shops.
1. Do you sell online to private customers?
2. Are there products with a right of withdrawal in the shop?
3. Is the contract concluded via the website?
4. Does the shop run on WooCommerce?
If you sell to consumers, the contract is concluded online and a right of withdrawal applies, your shop should have an electronic withdrawal function. For WooCommerce we implement the standard package at a fixed price of €390 net.
With pure B2B, pure enquiry forms or a reliably excluded right of withdrawal, the obligation may need to be assessed differently. We briefly check the technical situation and tell you clearly whether an implementation makes sense.
We don't solve this with a shaky HTML link, but update-proof as a WooCommerce-native plugin implementation. This keeps the function maintainable in a traceable way, even with theme updates.
A clearly labelled withdrawal button is integrated in a sensible place, typically the footer or service area, easy to read and usable on mobile.
The customer lands on a separate page with structured input for name, email, order number and declaration of withdrawal.
Before submission, the declaration is summarised once more. The customer then gives final confirmation of the withdrawal.
The customer receives an acknowledgement of receipt. At the same time, the shop operator receives the withdrawal information for further processing.
The process is recorded internally in a traceable way, including timestamp, order reference and content of the submitted declaration.
We test the complete process technically and provide a short handover, so that it is clear later what was implemented.
The process is deliberately lean: check, build in, test, document. For standard WooCommerce shops we do this as a fixed-price job.
We check WooCommerce, theme, footer/menu structure, order emails and the most sensible integration point.
We set up the technical withdrawal function as an update-proof solution and avoid direct theme tinkering.
We build the form, summary, confirmation button and success message so that customers can complete the process cleanly.
We configure the acknowledgement of receipt and internal notification, then test delivery and data storage.
We test desktop, mobile, form validation and email triggering. You then receive a short technical summary.
One-off technical implementation for standard WooCommerce shops. No ongoing contract, no maintenance subscription, no payment in advance.
For heavily customised shops, we calculate fairly by effort. Our hourly rate is €85 net.
Clear decision: we don't start blind. If your shop is not a standard case, we state the effort clearly in advance and implement nothing without approval.
For shop operators, the topic is unpleasant but concrete. That's exactly why a clear technical implementation at a fixed price is better than last-minute tinkering.
The answers are deliberately technical. For individual legal questions, your legal texts provider or lawyers should be involved.
All questions and answersThe withdrawal button is not the same as the cancellation button. It typically affects distance contracts with consumers when these are concluded via an online user interface and a right of withdrawal applies. This can also affect normal WooCommerce shops.
No, as a technical solution that is too weak. What is required is an electronic withdrawal function with clear access, a structured declaration, a confirmation step and an immediate acknowledgement of receipt.
Withdrawal should not be made unnecessarily difficult. That's why we build the process so that guest customers can also submit a declaration of withdrawal with an order reference.
We implement the technical function according to the current state of the art and the typical requirements. The legal review of your withdrawal policy, terms and conditions and privacy policy is not part of the fixed price and should be carried out by your legal texts provider or lawyer.
We need WordPress admin access, ideally hosting/FTP access, SMTP/mail information if available, and a short note on which email address should receive withdrawals internally.
For a standard WooCommerce shop, the technical implementation is usually done at short notice. With special logic, multilingual setups or a heavily customised checkout, we first check the effort and give you a clear quote in advance.
No. The package is a one-off technical implementation. Regular shop maintenance still makes sense, but is not compulsory and not part of this fixed-price offer.
Fixed price €390 net for standard WooCommerce shops. Special cases transparently by effort at €85 net per hour. Fast, clean, update-proof and with a short technical handover.
Note: we take care of the technical implementation. This page is not a substitute for legal advice. Please have your withdrawal policy, terms and conditions and privacy policy checked or updated by your legal texts provider or your legal adviser.
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